Competency Training Series
Mines competencies are included in the annual Performance Review process for all Administrative Faculty. Human Resources is offering training each quarter, competency by competency, throughout the year to support learning and development. The training is being offered to all Administrative Faculty and Supervisors who lead these individuals, including Academic Faculty and Classified Employees. The training is designed specifically for administrative faculty competencies.
Each quarter, we will offer training on two of the seven administrative faculty core competencies:
- Quarter 1: Accountability + Collaboration/Teamwork
- Quarter 2: Communications + Leadership
- Quarter 3: Customer Focus + Innovation/Problem-Solving
- Quarter 4: Professionalism
Competency Series Training Schedule
In case you missed previously offered Competencies Training – we have added the following virtual sessions before it is time for Year-End Performance Reviews in June.
Collaboration/Teamwork:
- Employees, 4/21/25 11am-noon, 4/30/25 1:30-2:30pm- Enroll Here
- Managers, 4/25/25 1:30-3pm- Enroll Here
Accountability:
- Employees, 5/5/25 10:30-11:30am, 5/13/25 1:30-2:30pm- Enroll Here
- Managers, 5/5/25 2:30-4pm- Enroll Here
Communications:
- Employees, 4/23/25 10-11am, 4/28/25 3-4pm- Enroll Here
- Managers, 4/30/25 10:30-noon- Enroll Here
Leadership:
- Managers, 5/13/25 3-4:30pm- Enroll Here
Innovation and Problem Solving:
- Employees, May 14 (5/14), 9-10am- Enroll Here
- Managers, May 14 (5/14), 1:30-3pm- Enroll Here
Accountability
Assumes responsibility for successfully accomplishing work objectives and delivering intended and relevant results, setting high standards of performance for self and others.
Individual Contributor
Job Aids:
- Strategies to Overcome Barriers to Accountability – Employee
- Values of the Colorado School of Mines Community
- You can find the Administrative Competencies – Individual Contributor document here.
Additional Learning Recommendations:
- Covey’s 4 Quadrants – Urgent vs. Important 2.5 mins
- What does it really take to be accountable? – Great practical strategies to apply in your daily work 8.5 mins
- Workday Learning:
- What it means to be accountable 3 mins
- How to hold yourself accountable 6.5 mins
- How to create a culture of accountability in the workplace 7.5 mins
Leader of People
Job Aids:
- Strategies to Overcome Barriers to Accountability – Manager
- Values of the Colorado School of Mines Community
- You can find the Administrative Competencies – Leader of People document here.
Additional Recommended Learning:
- Workday Learning:
- What it means to be accountable 3 mins
- How to hold yourself accountable 6.5 mins
- How to create a culture of accountability in the workplace 7.5 mins
- How to hold employees accountable without micromanaging 3.5 mins
- Articles:
- What Is a Culture of Accountability? Plus 9 Steps to Build It) ~ Indeed
- Building a Culture of Accountability ~ The Center for Leadership Studies
- 3 Ways to Compassionately Hold Your Team Accountable ~ by David Rock, Emma Sarro & Chris Weller
The following were shared with Individual Contributors after the Employee training:
- Covey’s 4 Quadrants – Urgent vs. Important 2.5 mins
- What does it really take to be accountable? – Great practical strategies to apply in your daily work 8.5 mins
Collaboration/Teamwork
Works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, share information, and achieve results.
Individual Contributor
You can find the Administrative Competencies – Individual Contributor document here.
Additional Recommended Learning:
- Workday Learning:
- Becoming a Successful Collaborator 28 mins
- Optimizing Virtual Collaboration 21 mins
- Why Collaboration Is An Individual Effort 12.5 mins
- Project Team Collaboration Tips for the Most Effective Team 7 mins
- Foster Strong Team Collaboration Using These 4 Project Management Techniques 8 mins
Leader of People
Resources:
- Job aid Communicate to Engage Teams
- You can find the Administrative Competencies – Leader of People document here.
Additional Recommended Learning:
- Workday Learning/Percipio courses
- Why Collaboration Is An Individual Effort 12.5 mins (this is the fun one I mentioned)
- How Can I Improve Collaboration to Make My Good Team Even Stronger? 3.5 mins
- Project Team Collaboration Tips for the Most Effective Team 7 mins
- How to Foster Collaboration on Teams? 10.5 mins (part of prework)
- How to Create an Inclusive Environment: 7 Skills Leaders Need ~ DDI
Communications
Delivers clear, effective communication and takes responsibility for understanding others.
Individual Contributor
You can find the Administrative Competencies – Individual Contributor document here.
Additional Recommended Learning:
- Workday Learning:
- Online Resources:
- Articles:
Leader of People
Resources:
- Job aid Communicate to Engage Teams
- You can find the Administrative Competencies – Leader of People document here.
Additional Recommended Learning:
- Workday Learning/Percipio courses
- Online Resources
- Articles:
Leadership
Successfully leads individuals, teams, and departments. Sets a direction and leads team to successful outcomes aligning with Mines strategies. Creates an inclusive environment where individuals can safely express who they are, their opinions and points of view.
Leader of People
Resources:
-
- Employee Types at Mines
- You can find the Administrative Competencies – Leader of People document here
Additional Recommended Learning:
- Workday Learning/Percipio courses
- Taking the Lead with Workplace Motivation and Engagement ~ 20 mins
- Planning Meetings Fit for Purpose ~ 15 mins
- Running Meetings in Better Directions ~ 16 mins
- Running Effective Meetings (AI Simulator) ~ 8 mins
- Embracing Psychological Safety (AI Simulator) ~ 8 mins
- Psychological Safety: Building a Culture of Inclusion and Innovation ~ 29 mins
- Creating An Inclusive Culture Of Trust and Belonging – Aspire Journey
- Online Resources
Innovation/Problem Solving
Identifies problems and uses logic, judgment, and data to evaluate alternatives and recommend solutions to achieve the desired goal or outcome. Develops new insights into situations and applies different and novel solutions to make improvements. Identifies and implements ways to make job tasks or processes more efficient without impacting quality.
Individual Contributor - Innovation
You can find the Administrative Competencies – Individual Contributor document here.
Additional Recommended Learning for Innovation and Problem Solving:
- Resources
- Personal Practices to Promote Innovation
- Tips for Individual Contributors– Selecting and Implementing Efficient Processes without Compromising Quality
- Workday Learning courses
- Unlocking Your Own Creative Genius ~ 27 mins
- Leading an Innovation Culture to Future-proof Your Organization ~ 23 mins
- The Creative Leader: Creative Thinking & Innovation ~ 8 mins (AI Simulator)
- Innovation & Creativity Benchmark ~ 7 mins
- Innovation Mindset Benchmark ~ 15 mins
- Problem Solving: Defining and Stating the Problem ~ 20 mins
- Problem Solving: Choosing and Implementing the Right Solution ~ 20 mins
- Problem Solving after a Retrospective Meeting ~ 8 mins (AI Simulator)
- Online Resources
- What is Creative Problem Solving? ~ 3 mins
- Creative Problem Solving ~ 7 mins
- Articles
Leader of People - Innovation
You can find the Administrative Competencies – Leader of People document here.
Additional Recommended Learning for Innovation and Problem Solving:
- Resources
- Personal Practices to Promote Innovation
- Tips for Managers Fostering Innovation & Building a Problem-Solving Culture
- Workday Learning courses
- Unlocking Your Own Creative Genius ~ 27 mins
- Leading an Innovation Culture to Future-proof Your Organization ~ 23 mins
- The Creative Leader: Creative Thinking & Innovation ~ 8 mins (AI Simulator)
- Innovation & Creativity Benchmark ~ 7 mins
- Innovation Mindset Benchmark ~ 15 mins
- Problem Solving: Defining and Stating the Problem ~ 20 mins
- Problem Solving: Choosing and Implementing the Right Solution ~ 20 mins
- Problem Solving after a Retrospective Meeting ~ 8 mins (AI Simulator)
- Online Resources
- What is Creative Problem Solving? ~ 3 mins
- Creative Problem Solving ~ 7 mins
- Articles
Customer Focus
Demonstrates a commitment to service; responsive to internal and external stakeholders; holds self-accountable for quality outcomes. Note: Before beginning the year, please identify with your manager, who your stakeholders and customers are for the purposes of this review.
Individual Contributor - Customer Focus
You can find the Administrative Competencies – Individual Contributor document here.
Additional Recommended Learning for Customer Focus:
- Resources
-
Workday Learning courses
- Building Customer Relationships in a Virtual Environment ~ 23 mins
- Customer Service: Interpreting Customers’ Service Priorities ~ 26 mins
- Customer Service: Adapting to Your Customers’ Cues ~ 33 mins
- Irate Customer (AI Simulator) ~ 8 mins
- Providing a Great Customer Experience ~ 20 mins
- Customer Empathy and Rapport Building ~ 22 mins
- Customer Service: Discovering Customer Needs ~ 31 mins
- Customer Service: Fostering a Service Mindset ~ 27 mins
- Customer Service: Generating Effective Solutions ~27 mins
- Customer Focus (Skill Benchmark) ~ 10 mins
- Customer Obsession (Skill Benchmark) ~ 7 mins
- Online Resources
Leader of People - Customer Focus
You can find the Administrative Competencies – Leader of People document here.
Additional Recommended Learning for Customer Focus:
- Resources
- Fostering a Customer-Centric Mindset
- Tips for Managers Fostering Customer Focus within Teams
- Workday Learning courses
- Building Customer Relationships in a Virtual Environment ~ 23 mins
- Customer Service: Interpreting Customers’ Service Priorities ~ 26 mins
- Customer Service: Adapting to Your Customers’ Cues ~ 33 mins
- Irate Customer (AI Simulator) ~ 8 mins
- Providing a Great Customer Experience ~ 20 mins
- Customer Empathy and Rapport Building ~ 22 mins
- Customer Service: Discovering Customer Needs ~ 31 mins
- Customer Service: Fostering a Service Mindset ~ 27 mins
- Customer Service: Generating Effective Solutions ~27 mins
- Customer Focus (Skill Benchmark) ~ 10 mins
- Customer Obsession (Skill Benchmark) ~ 7 mins
- Online Resources