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Competency Series (Employee) – Customer Focus – Virtual

Virtual Event Virtual Event

Learning Objectives Verbalize the importance of demonstrating commitment to service.​ Develop skills to build rapport with customers and manage expectations.​ Learn techniques to handle customer complaints effectively.​ Balance internal department needs with customer expectations.​   Click on the following link to enroll: https://www.myworkday.com/mines/learning/course/69b08a05fe0d1001ffa3620516440000?type=9882927d138b100019b6a2df1a46018b

Competency Series (Manager) – Innovation and Problem Solving – In-Person

Green Center 224

Learning Objectives Identify the importance of innovation and problem-solving in your roles as managers and discuss strategies to foster these competencies within your teams.​ Develop actionable solutions/approach for workplace scenarios, incorporating broad perspectives, relevant data, and effective planning techniques.​ Identity personal practices and online tools to promote innovation and problem-solving.   Click the link below to enroll: https://www.myworkday.com/mines/learning/course/69b08a05fe0d1000bdee410b290d0000?type=9882927d138b100019b6a2df1a46018b

Competency Series (Employee) – Innovation and Problem Solving – In-Person

Green Center 224

Learning Objectives Recognize the importance and impact of innovation and problem-solving at Mines.​ Identify specific behaviors and strategies that contribute to a culture of innovation.​ Analyze workplace challenges to identify root causes and effective solutions. Click on the following link to enroll: https://www.myworkday.com/mines/learning/course/68217583b74a1001b11aeb1244520000?type=9882927d138b100019b6a2df1a46018b

Competency Series (Employee) – Customer Focus -In-Person

Berthod 109

Learning Objectives Verbalize the importance of demonstrating commitment to service.​ Develop skills to build rapport with customers and manage expectations.​ Learn techniques to handle customer complaints effectively.​ Balance internal department needs with customer expectations.​   Click on the following link to enroll: https://www.myworkday.com/mines/learning/course/69b08a05fe0d1001ff4e5b3e6fa60000?type=9882927d138b100019b6a2df1a46018b

Competency Series (Manager) – Customer Focus – In-Person

Labriola 202

Learning Objectives Identify observable behaviors that demonstrate a customer-centric approach.​ Develop strategies to better anticipate and address customer needs.​ Identify opportunities to streamline or adjust departmental processes to better align with customer needs.   Click on the following link to enroll: https://www.myworkday.com/mines/learning/course/68217583b74a1001fe7e4718ebd00000?type=9882927d138b100019b6a2df1a46018b

Competency Series (Employee) – Innovation and Problem Solving – Virtual

Virtual Event Virtual Event

Learning Objectives Recognize the importance and impact of innovation and problem-solving at Mines.​ Identify specific behaviors and strategies that contribute to a culture of innovation.​ Analyze workplace challenges to identify root causes and effective solutions. Click on the following link to enroll: https://www.myworkday.com/mines/learning/course/68217583b74a1001bcedda2a698b0000?type=9882927d138b100019b6a2df1a46018b

Competency Series (Manager) – Customer Focus – Virtual

Virtual Event Virtual Event

Learning Objectives Identify observable behaviors that demonstrate a customer-centric approach.​ Develop strategies to better anticipate and address customer needs.​ Identify opportunities to streamline or adjust departmental processes to better align with customer needs.   Click on the following link to enroll: https://www.myworkday.com/mines/learning/course/69b08a05fe0d1001fecf9c7b7d300000?type=9882927d138b100019b6a2df1a46018b

Competency Series (Employee) – Customer Focus – Virtual

Virtual Event Virtual Event

Learning Objectives Verbalize the importance of demonstrating commitment to service.​ Develop skills to build rapport with customers and manage expectations.​ Learn techniques to handle customer complaints effectively.​ Balance internal department needs with customer expectations.​   Click on the following link to enroll: https://www.myworkday.com/mines/learning/course/69b08a05fe0d1001ffa3620516440000?type=9882927d138b100019b6a2df1a46018b

Building Skills to Promote Employee Success – Part II

Green Center 200A

As supervisors you are expected to manage complex interactions with your team. The complexity is increased further with hybrid work schedules, ever changing employment law landscapes and no two situations being the same. To support your learning and development in this area, your Human Resources Employee Relations team has developed the Building Skills to Promote Employees’ […]

Competency Series (Manager) – Innovation and Problem Solving – Virtual

Virtual Event Virtual Event

Learning Objectives Identify the importance of innovation and problem-solving in your roles as managers and discuss strategies to foster these competencies within your teams.​ Develop actionable solutions/approach for workplace scenarios, incorporating broad perspectives, relevant data, and effective planning techniques.​ Identity personal practices and online tools to promote innovation and problem-solving.   Click the link below to enroll: https://www.myworkday.com/mines/learning/course/69b08a05fe0d1000be7fa7ad0ad30001?type=9882927d138b100019b6a2df1a46018b