Learning Objectives Verbalize the importance of demonstrating commitment to service. Develop skills to build rapport with customers and manage expectations. Learn techniques to handle customer complaints effectively. Balance internal department […]
Learning Objectives Identify the importance of innovation and problem-solving in your roles as managers and discuss strategies to foster these competencies within your teams. Develop actionable solutions/approach for workplace scenarios, incorporating broad perspectives, […]
Learning Objectives Recognize the importance and impact of innovation and problem-solving at Mines. Identify specific behaviors and strategies that contribute to a culture of innovation. Analyze workplace challenges to identify […]
Learning Objectives Verbalize the importance of demonstrating commitment to service. Develop skills to build rapport with customers and manage expectations. Learn techniques to handle customer complaints effectively. Balance internal department […]
Learning Objectives Identify observable behaviors that demonstrate a customer-centric approach. Develop strategies to better anticipate and address customer needs. Identify opportunities to streamline or adjust departmental processes to better align […]
Learning Objectives Recognize the importance and impact of innovation and problem-solving at Mines. Identify specific behaviors and strategies that contribute to a culture of innovation. Analyze workplace challenges to identify […]
Learning Objectives Identify observable behaviors that demonstrate a customer-centric approach. Develop strategies to better anticipate and address customer needs. Identify opportunities to streamline or adjust departmental processes to better align […]
Learning Objectives Verbalize the importance of demonstrating commitment to service. Develop skills to build rapport with customers and manage expectations. Learn techniques to handle customer complaints effectively. Balance internal department […]
As supervisors you are expected to manage complex interactions with your team. The complexity is increased further with hybrid work schedules, ever changing employment law landscapes and no two situations […]
Learning Objectives Identify the importance of innovation and problem-solving in your roles as managers and discuss strategies to foster these competencies within your teams. Develop actionable solutions/approach for workplace scenarios, incorporating broad perspectives, […]
