Berthod 109

Learning Objectives Verbalize the importance of demonstrating commitment to service.​ Develop skills to build rapport with customers and manage expectations.​ Learn techniques to handle customer complaints effectively.​ Balance internal department needs with customer expectations.​   Click on the following link to enroll: https://www.myworkday.com/mines/learning/course/69b08a05fe0d1001ff4e5b3e6fa60000?type=9882927d138b100019b6a2df1a46018b