Green Center 224

Learning Objectives Identify the importance of innovation and problem-solving in your roles as managers and discuss strategies to foster these competencies within your teams.​ Develop actionable solutions/approach for workplace scenarios, incorporating broad perspectives, relevant data, and effective planning techniques.​ Identity personal practices and online tools to promote innovation and problem-solving.   Click the link below to enroll: https://www.myworkday.com/mines/learning/course/69b08a05fe0d1000bdee410b290d0000?type=9882927d138b100019b6a2df1a46018b

Learning Objectives Recognize the importance and impact of innovation and problem-solving at Mines.​ Identify specific behaviors and strategies that contribute to a culture of innovation.​ Analyze workplace challenges to identify root causes and effective solutions. Click on the following link to enroll: https://www.myworkday.com/mines/learning/course/68217583b74a1001b11aeb1244520000?type=9882927d138b100019b6a2df1a46018b

Learning Objectives Verbalize the importance of demonstrating commitment to service.​ Develop skills to build rapport with customers and manage expectations.​ Learn techniques to handle customer complaints effectively.​ Balance internal department needs with customer expectations.​   Click on the following link to enroll: https://www.myworkday.com/mines/learning/course/69b08a05fe0d1001ff4e5b3e6fa60000?type=9882927d138b100019b6a2df1a46018b

Learning Objectives Identify observable behaviors that demonstrate a customer-centric approach.​ Develop strategies to better anticipate and address customer needs.​ Identify opportunities to streamline or adjust departmental processes to better align with customer needs.   Click on the following link to enroll: https://www.myworkday.com/mines/learning/course/68217583b74a1001fe7e4718ebd00000?type=9882927d138b100019b6a2df1a46018b