FAQ / How-To Videos

Census Day is the student’s deadline for any registration submissions required for the semester.

Such submission deadlines include:

• Add or drop courses (including wait-list)
• COF Authorization
• Withdrawal from term (to receive 100% tuition and fees refund)
• Petition for In-State Tuition Classification
• Waiver forms (Health Insurance, PT Grad Fee, Employee Tuition)

Students must initiate and create an ‘Authorized User’ account to third parties (e.g. parents, family members, sponsors, employers, etc.) to view their financial information.

To create an ‘Authorized User’ account, students must do so from their ‘My Account Page’ in Trailhead:

Trailhead > ‘Payments and Refunds’ card > My Account Page > Click on ‘my account’ > Send a Payer Invitation

The Bursar’s Office is prohibited from creating ‘Authorized User’ accounts on behalf of the student.

Under FERPA regulations, the Bursar’s Office is unable to provide information directly to parents without the student being present. Students can create an ‘Authorized User’ account for parents to view their financial information or file a ‘FERPA Student Information Release Form’ with the Registrar’s Office.

To waive the Student Health Insurance Plan (SHIP), the student must provide proof of comparable health insurance through Trailhead:

Trailhead > ‘Student Services’ card > Student Health Portal

If the student has a state prepaid plan that requires an invoice from the Bursar’s Office, the student must provide the information to us prior to Census Day.

Invoices will be provided to the prepaid plan after Census Day. Any portion not covered by the prepaid plan will be the student’s responsibility in accordance with the ‘Student Financial Responsibility Agreement.’

Account balances can be paid through one of the following general methods:

1. Online through your ‘My Account Page’ on Trailhead or with an ‘Authorized User’ account

2. In person at the Cashier’s Office on campus

3. By mail

For more information about each method, please visit the ‘Payment Methods‘ page.

Account balances are available on the student’s ‘My Account Page or on the ‘Authorized User’ page.

Trailhead > ‘Payments and Refunds’ card > My Account Page

Students should check their account balance on their ‘My Account Page’ on a regular basis. eBill statements will not be generated for each adjustment made on the student’s account.

To view up-to-date charges and credits, please view the ‘Activity Details’ section.

Students who do not pay their account balance in full will be assessed a monthly 1.5% late fee on their remaining balance. In addition, students will have a restrictive hold placed on their account that prevents future term registration and the receipt of transcripts and diploma.

If the student has a remaining balance at the end of a term, their account will be referred to a collection agency in accordance with the ‘Student Financial Responsibility Agreement.’